
Sourcing Questions,
Answered Clearly.
Practical answers about MOQ, customization, sampling, natural stone, production, quality, packaging, and delivery planning.
Orders & Pricing
What is the standard MOQ?
The standard starting point is 100 pieces per design. The practical MOQ can vary with the stone, custom format, artwork, and packaging structure.
Can I place a small-batch or single-set custom order?
Yes. For in-stock gemstone materials, custom engraving and artwork can be produced in small batches — from a single 7-piece set, or from 10 single dice. Fully custom, made-to-order production starts from 100 pieces. In-stock availability varies by material, so contact us to confirm current stock before ordering.
Can gemstone dice start from US$1 per piece?
Selected material and product specifications can start from US$1 per piece at wholesale quantities. The final unit price depends on the gemstone, format, engraving, quantity, packaging, and approved specification.
Why is there no fixed wholesale price list?
Natural stone, dice geometry, engraving coverage, order quantity, and packaging can change the cost substantially. Pricing is prepared against the confirmed specification.
What information is needed for a quote?
Share the product format, preferred material or price tier, quantity, branding requirements, packaging, destination market, and target timing. Reference images or artwork links are helpful.
Can I order an assortment of stones?
Yes. Mixed-stone collections can be reviewed, but the quantity per material and the intended set configuration should be defined during quotation.
Custom & Sampling
What can be customized?
Material, dice format, size, number font, symbols, logo faces, artwork placement, inlay color, surface finish, set configuration, and packaging can all be reviewed.
Do I need finished CAD artwork?
No. A product reference, mood board, logo file, sketch, or clear written brief is enough to begin a feasibility review.
How quickly are custom requests reviewed?
Custom requirements are normally reviewed within 72 hours. This is the brief-review window, not the final sampling or production lead time.
How does sample approval work?
The sample establishes the product construction, appearance range, dimensions, artwork, finish, and packaging reference. Volume production begins against the approved sample and written specification.
Is there a sample fee?
There is no sample fee — the sample itself is free. You only cover the courier cost to ship the sample to you. The sample then establishes the appearance, dimensions, artwork, finish, and packaging that volume production is approved against.
How is our design and intellectual property protected?
Your logo, artwork, fonts, and packaging designs remain yours. We do not disclose, share, or reuse customer designs for our own products or for other buyers, and a large part of our custom client work is kept confidential and never shown publicly. This confidentiality can be confirmed in writing before you send sensitive files.
Materials & Quality
Will every gemstone die look identical?
No. Color, translucency, mineral pattern, inclusions, and density naturally vary. Buyers should approve an acceptable visual range rather than expect printed uniformity.
Are natural gemstone dice perfectly balanced?
Natural mineral density is not uniform. The dice are shaped for tabletop use, but any special balance or dimensional tolerance should be discussed before sampling.
What quality points are reviewed?
The inspection scope can include incoming stone, shape and dimensions, surface and edge finish, engraving and inlay, set completeness, and packaging.
Can I specify a color or pattern range?
Yes. Reference images and approved samples can define the acceptable direction, while still allowing for the natural characteristics of the selected stone.
What happens if there is a quality problem with an order?
Quality is controlled before production: a sample is produced and approved first, so the standard is agreed before the order runs. If a confirmed defect still occurs — such as breakage, poor engraving, or an issue outside the approved range — the affected pieces are resolved by rework or refund.
Production & Delivery
How long does custom production take?
Timing is confirmed after the material, sample, quantity, and packaging are approved. Special formats and complex presentation can require additional development time.
How quickly can in-stock products ship?
Available in-stock products can dispatch within 48 hours after order and payment details are confirmed.
What shipping terms do you offer — DDP or FOB?
Smaller orders can ship DDP (delivered duty paid) — door-to-door with duties and taxes included, so you receive the goods without handling import clearance yourself. Larger orders are typically arranged on FOB terms, where you manage the main freight and import. The most suitable option is confirmed with the quotation based on order size and destination.
Do you serve buyers in the US and Europe?
Yes. CuiShen develops and manufactures gemstone dice for tabletop and wholesale buyers in the United States and European markets.
When should I share my target launch date?
Include it in the first inquiry. The factory can then assess whether sampling, production, packaging, and delivery planning fit the requested schedule.
Packaging & Communication
What packaging options are available?
Options include protective wholesale packing, gift boxes, retail-ready branded boxes, custom inserts, and collector presentation. MOQ and pricing depend on the structure.
Can packaging arrive retail-ready?
Yes, when the box, insert, branding, labels, set placement, and protective requirements are included in the approved specification.
How should I send large artwork files?
Add a share link in the quote form or email the files and project details directly to info@cuishenjewelry.store.
Which payment methods are recommended?
Recommended options include WorldFirst, Western Union, LianLian Global. The available route and beneficiary details are confirmed on the quotation or official pro forma invoice.
What is the direct business phone number?
The direct business number is +86 150 1532 0471. Email remains the best route for specifications, artwork, and written quotation records.
What is the relationship between CuiShen Gem Lab and CuiShen Jewelry?
CuiShen Gem Lab is the specialized gemstone dice division of CuiShen Jewelry, focused on natural-stone tabletop products, wholesale programs, and custom manufacturing.
What happens after I submit an inquiry?
The team reviews the commercial brief and identifies missing specifications, feasibility questions, and the next practical step for quotation or sampling.
Send the product question with your inquiry.
The most useful response starts with the material, format, quantity, packaging, and market you have in mind.
